MetaWin Casino Cookies Policy

At MetaWin Casino, we are committed to transparency in how we operate our platform and handle your data. This Cookies Policy explains what cookies and similar tracking technologies we use on our website at metawin.com, why we use them, and how you can manage your preferences. By continuing to use our platform, you acknowledge and accept the use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your information.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. At MetaWin, we use cookies and similar technologies such as pixels, web beacons, and local storage objects to make our platform function correctly, improve your experience, and gather analytical data. These files allow us to recognise your device on return visits and remember your preferences and settings.

Cookies can be classified in several ways — by their origin (first-party or third-party), by their duration (session or persistent), and by their purpose (functional, analytical, or marketing). Our MetaWin crypto casino uses all these types in varying capacities, and we explain each in detail below.

Types of Cookies We Use

Strictly Necessary Cookies

We use strictly necessary cookies to ensure our platform operates correctly. These cookies are essential for you to navigate MetaWin Casino, access secure areas, maintain your session while logged in via your Web3 wallet (such as MetaMask, Phantom, or Coinbase Wallet), and use core features. Without these cookies, certain parts of our website would not function properly. Because they are essential, these cookies cannot be disabled through our cookie management tools.

• Session management and authentication for wallet-based logins
• Security tokens to prevent fraudulent activity and protect your account
• Load balancing to ensure platform stability across our 4,000+ game library
• Language and regional preference storage during your visit

Functional Cookies

We place functional cookies on your device to remember choices you make and personalise your experience on our MetaWin platform. These cookies improve the quality of your visit but are not strictly required for the site to operate. For example, we may use functional cookies to remember your preferred currency display (denominated in USD), your last-visited game categories, or your interaction history with our live chat support widget.

• Storing display preferences and interface customisation
• Remembering wallet connection preferences for faster future access
• Retaining your MetaMax loyalty tier progress display
• Supporting communication with our 24/7 live chat widget

Analytical and Performance Cookies

We use analytical cookies to understand how visitors interact with our MetaWin Casino platform. This data helps us identify which pages are most popular, detect technical issues, and improve overall site performance. The information collected through these cookies is aggregated and anonymous — it does not personally identify you.

We may use third-party analytics services such as Google Analytics or similar tools to process this data on our behalf. These services may set their own cookies subject to their respective privacy policies. We at MetaWin only use this data to optimise our services and gaming experience.

• Tracking page views, session durations, and navigation paths
• Monitoring game load times and platform responsiveness
• Identifying errors or broken functionality across our game catalogue
• Measuring the effectiveness of new features and promotions, including our Friday Free Spins, Daily Race, and Cash Drop events

Marketing and Targeting Cookies

We and our trusted third-party partners may use marketing cookies to deliver content and promotional materials that are relevant to your interests. Our MetaWin referral program, prize competitions, and bonus events — such as MetaWinner NFT bonus events — may use cookies to track conversions and measure campaign performance. These cookies may track your browsing activity across different websites.

• Measuring the reach and effectiveness of our promotional campaigns
• Delivering targeted content relating to our MetaMax loyalty programme
• Tracking referrals and commission attribution for our referral programme
• Analysing user interest across channels to improve our bonus offerings

Third-Party Cookies

Some cookies on our platform are placed by third parties, including game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, and others among our 50+ partner studios. Our live casino partners — Evolution, Pragmatic Play, and Ezugi — may also set cookies when you load their content within MetaWin Casino. Additionally, MoonPay, which facilitates on-site crypto purchases via Visa, Mastercard, Apple Pay, and Google Pay, may use their own tracking technologies.

We do not control these third-party cookies and recommend reviewing the respective privacy and cookie policies of these providers. We cannot be held responsible for their data practices, though we endeavour to partner only with reputable and compliant services.

How Long Do Cookies Last?

Cookies we use fall into two duration categories:

• Session cookies — These exist only for the duration of your visit and are deleted when you close your browser. We use these for essential functions such as maintaining your active wallet session.
• Persistent cookies — These remain on your device for a set period after your visit. We use persistent cookies for functional and analytical purposes to recognise returning users and maintain preference settings across sessions.

Managing Your Cookie Preferences

You have the right to accept, decline, or manage cookies at any time. At MetaWin Casino, we provide a cookie consent tool when you first visit our website, allowing you to choose which categories of cookies you accept beyond strictly necessary ones. You can adjust your preferences at any time by revisiting our cookie settings panel.

In addition to our on-site tools, you can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that restricting certain cookies may affect the functionality of our platform — for example, wallet connection features or live chat support may not work as intended.

Common browser cookie management guides:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Preferences → Privacy and Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Site Permissions → Cookies and site data

Our Legal Basis for Using Cookies

MetaWin Casino is operated by Rivolo Limited, registered in Nevis (company C62588), with fiat payment processing handled by Zoom Net Services Ltd in Cyprus. We are licensed under Anjouan (Union of Comoros) licence No. ALSI-202602025-FI1. Our use of cookies is governed by applicable data protection and electronic communications regulations. For strictly necessary cookies, our legal basis is legitimate interest in operating a functional and secure platform. For all other categories, our legal basis is your explicit consent, which you provide through our cookie consent mechanism.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you via a notice on our website or through other appropriate means. We encourage you to review this policy periodically. Continued use of the MetaWin platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookies Policy or how we handle your data on our MetaWin Casino platform, please contact our support team via the 24/7 live chat widget available directly on our website at metawin.com. Our team is available around the clock to assist you with any concerns related to your privacy and data preferences.