MetaWin Online Casino Privacy Policy

At MetaWin Online Casino, we are fully committed to safeguarding your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you access our platform, create an account, participate in games, or interact with our services. By using MetaWin Online Casino, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

1. Who We Are

MetaWin Online Casino is operated by Rivolo Limited, a company registered in Nevis (company number C62588), with its registered address in Charlestown. Fiat-related payment facilitation is handled by our payment agent, Zoom Net Services Ltd, registered in Cyprus. We hold a valid gaming licence issued by the Anjouan Gaming Authority (Union of Comoros), licence number ALSI-202602025-FI1. As the data controller for our platform, we are responsible for how your personal data is collected and processed.

2. Information We Collect

When you register and use our MetaWin crypto casino, we may collect the following categories of personal data:

2.1 Account and Identity Information

• Your email address or social login credentials used during registration
• Username and account preferences
• Web3 wallet addresses (e.g. MetaMask, Phantom, Coinbase, or any WalletConnect-compatible wallet)
• Identity verification documents submitted during KYC/AML procedures
• Date of birth and country of residence for compliance purposes

2.2 Transactional and Financial Information

• Cryptocurrency transaction records, including deposits and withdrawals
• On-chain wallet activity associated with your account
• Records of any purchases made through MoonPay (Visa, Mastercard, Apple Pay, Google Pay)
• Bonus and promotional activity, including MetaWin no deposit bonus claims and prize competition entries

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Gameplay data including session logs, game history, and wager records
• Pages visited, time spent on site, and navigation patterns
• Chat and support interaction records from our 24/7 live chat and Discord Arena

3. How We Use Your Information

At MetaWin Online Casino, we process your personal data for the following legitimate purposes:

• Account management: We use your registration details to create and maintain your player account and verify your identity
• Service delivery: We process your data to facilitate gameplay, process crypto deposits and withdrawals, and manage your MetaMax loyalty rewards and tier progress
• Legal compliance: We are required to conduct KYC and AML checks in accordance with applicable regulations; this may result in temporary holds on withdrawals pending verification
• Fraud prevention: We monitor account activity to detect suspicious behaviour, prevent money laundering, and protect our platform
• Marketing and promotions: With your consent, we may send you information about prize competitions, MetaWin bonus code events, MetaMax promotions, and platform updates
• Customer support: We use your data to respond to enquiries and resolve disputes efficiently
• Platform improvement: We analyse aggregated usage data to improve our website, game offerings, and user experience

4. Legal Basis for Processing

We process your personal data under the following legal grounds depending on the nature of the activity:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player
• Legal obligation: Compliance with anti-money laundering, KYC, and gaming regulation requirements
• Legitimate interests: Fraud detection, platform security, and service improvement
• Consent: Marketing communications and optional data collection where you have provided explicit permission

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Game providers: Studios such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, and others may process limited data to facilitate gameplay
• Payment processors: MoonPay and blockchain network operators receive wallet and transaction data necessary to process payments
• KYC/AML providers: We may share identity documents with licensed verification services to meet regulatory obligations
• Regulatory authorities: We may disclose information to licensing bodies or law enforcement agencies when legally required
• IT and hosting partners: Service providers who assist in operating our platform infrastructure under strict data processing agreements

6. Cookies and Tracking Technologies

Our MetaWin platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support marketing functions. You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our site. We use session cookies, persistent cookies, and third-party analytics tools to understand how players interact with our platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period after closure as required by applicable law — typically five to seven years for financial and identity records. We may retain anonymised data for analytical purposes indefinitely. Once retention obligations are fulfilled, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may hold the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability in a machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us via the 24/7 live chat widget on our website or through our Help Centre. We will respond to all verified requests within a reasonable timeframe.

9. Security of Your Data

We at MetaWin Online Casino implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, or misuse. These include encrypted data transmission, secure wallet-based authentication, and access controls for internal staff. While we take every precaution, no digital system is entirely risk-free, and we encourage you to keep your wallet credentials and login details secure at all times.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has provided us with personal information, we will promptly delete the relevant account and associated data. If you believe a minor has registered with us, please notify us immediately via live chat.

11. Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including the United States, United Kingdom, Australia, France, Germany, the Netherlands, Spain, Austria, and others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction using a VPN or proxy, please note that VPN usage is strictly prohibited under our policies. We cannot guarantee the legality of our services in all jurisdictions, and it is your responsibility to ensure compliance with local laws.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via the contact details associated with your account. Your continued use of MetaWin Online Casino following such updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team. You can contact us through the live chat feature available 24/7 on our website at metawin.com, or submit a ticket through our Discord Arena community. We are dedicated to addressing your privacy concerns promptly and transparently.