MetaWin Online Casino Terms and Conditions

Welcome to MetaWin Online Casino. These Terms and Conditions govern your access to and use of our platform, games, promotions, and all related services available at metawin.com. By registering an account, connecting your Web3 wallet, or placing any wager on our platform, you confirm that you have read, understood, and agree to be bound by these terms in full. Please read this document carefully before proceeding.

1. About Us and Licensing

At MetaWin, we operate as a licensed online casino and crypto gaming platform. Our services are provided by Rivolo Limited, a company incorporated in Nevis (company number C62588), with registered offices in Charlestown. Fiat-related payment facilitation is managed by our agent, Zoom Net Services Ltd, registered in Cyprus. We hold a valid gaming licence issued by Anjouan (Union of Comoros) under licence number ALSI-202602025-FI1. Our MetaWin crypto casino is designed to deliver a transparent, provably fair, and blockchain-native gaming experience to eligible players worldwide.

2. Eligibility and Restricted Countries

To use our services, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of or physically located in any restricted territory.
• You must have full legal capacity to enter into a binding agreement.
• You must not be acting on behalf of another person when registering or wagering.

We do not accept players from the following jurisdictions: the United States, the United Kingdom, Australia, Austria, Aruba, Bonaire, Curaçao, Comoros, France, Germany, the Netherlands, Spain, Iran, Cuba, Ireland (for prize competitions), and all FATF-blacklisted territories. We reserve the right to update this list at any time. We strictly prohibit the use of VPN or proxy services to circumvent our geo-restrictions — any such attempt may result in immediate account suspension and forfeiture of funds.

3. Account Registration and Wallet-Based Access

Here at MetaWin, we offer a wallet-based login system. You may access our platform by connecting a compatible Web3 wallet, including MetaMask, Phantom, Coinbase Wallet, or any of 300+ wallets supported via WalletConnect. Social login and email-based registration are also available. Although our login process is wallet-native, a customer account with full KYC obligations still applies.

When creating your account, you agree to:

• Provide accurate, current, and truthful information at all times.
• Maintain the security of your wallet credentials and login details.
• Not share, sell, or transfer your account to any third party.
• Notify us immediately if you suspect any unauthorised access to your account.

We reserve the right to verify your identity at any time. Failure to complete identity verification may result in withdrawal holds or account restrictions. Each player may only hold one active account on our MetaWin platform.

4. Deposits, Payments, and Currencies

Our MetaWin ethereum casino and broader crypto ecosystem supports over 25 digital tokens, including BTC, ETH, SOL, USDC, USDT, DAI, LTC, DOGE, MATIC, BNB, BCH, XRP, TRON, and EOS. All balances are displayed in USD equivalent. We do not accept direct fiat deposits.

Deposits are processed exclusively via crypto wallet swap. Players may also purchase cryptocurrency directly on-site through our MoonPay integration, which supports Visa, Mastercard, Apple Pay, and Google Pay. There is no fixed minimum deposit amount; however, network gas fees may apply depending on the blockchain used. We are not responsible for delays or failures caused by third-party wallet providers or network congestion.

5. Withdrawals and Limits

At MetaWin, we process all withdrawals exclusively in cryptocurrency to your connected wallet. Under optimal network conditions, transactions are typically completed within minutes. KYC or AML holds may delay processing where required by our compliance obligations.

The following withdrawal limits apply across our MetaWin casino:

• Standard swap-out: maximum 5 ETH per 24-hour period, with a 0.005 ETH gas fee per withdrawal.
• Maximum win cap (casino): $1,500,000 USD.
• MetaWin Originals (provably fair games): maximum win cap of $500,000 USD.
• Zero-House-Edge games: maximum win cap of $25,000 USD.
• Sportsbook: maximum payout of $100,000 USD per day.

We reserve the right to conduct additional verification checks before processing large withdrawals. Any winnings that exceed stated caps may be reduced or voided at our discretion.

6. Bonuses, Promotions, and the MetaMax Loyalty Programme

We do not offer a traditional deposit-match welcome bonus. Instead, at MetaWin, we reward every eligible deposit with 30% Prize Cash (Prize Funds), subject to 0x wagering requirements, making it repeatable and immediately usable. Our bonus philosophy is built around transparency and real value.

Additional promotions available on our platform include:

• Friday Free Spins: 20 free spins available to Bronze tier and above.
• Daily Race: a prize pool of $15,000 distributed daily.
• Weekly and Multiplier Races: prize pools of $30,000 and above.
• Friday Fire: a $100,000 weekly prize pool event.
• Cash Drops and MetaWinner NFT bonus events.
• Referral Programme: earn commission based on referred players' wagering activity.

Our MetaMax loyalty programme provides always-on rewards across tiered ranks from Bronze to Platinum+. Tier-based benefits include Instant, Daily, Weekly, and Rank Up bonuses, most carrying 0x wagering. Elite players may access the Red Room for exclusive VIP rewards. Platinum+ members receive the Royal Reload benefit — a daily bonus valid for seven consecutive days.

All bonuses are subject to our promotional terms. We reserve the right to modify, suspend, or cancel any promotion at any time. Abuse of bonus structures, including the use of multiple accounts or coordinated betting strategies, will result in disqualification and potential account closure. Please note that we do not currently offer a MetaWin no deposit bonus or a MetaWin promo code system in the traditional sense — our Prize Cash model replaces these formats.

7. Games, Fairness, and Responsible Gaming

We offer over 4,000 games across multiple categories, including 3,453+ slots, 106 live casino tables, table games, crash games, MetaWin navigator crash games, Dice, Plinko, Mines, Fishing, and on-chain NFT prize competitions. Our content is powered by 50+ providers including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, NetEnt, Yggdrasil, Big Time Gaming, Red Tiger, and BGaming, alongside our own MetaWin Studio and Gladiator Originals catalogue.

We are committed to responsible gaming. Our platform includes tools to help you manage your activity:

• Self-exclusion options available upon request via live chat.
• Deposit and session limits configurable through your account settings.
• Access to third-party support resources for problem gambling.

If you believe you may have a gambling problem, we urge you to seek help immediately and to use our self-exclusion tools without delay.

8. Prohibited Activities

When using our MetaWin casino platform, the following activities are strictly prohibited:

• Fraudulent activity, including chargebacks, money laundering, or collusion.
• Use of automated bots, scripts, or software to manipulate gameplay.
• Creating multiple accounts to abuse promotions.
• Accessing the platform from a restricted jurisdiction using a VPN or proxy.
• Any attempt to reverse-engineer, hack, or exploit our systems or games.

We reserve the right to suspend or permanently close any account found in violation of these rules, and to withhold any associated balances pending investigation.

9. Intellectual Property

All content on our MetaWin platform — including logos, game interfaces, software, graphics, and promotional materials — is the exclusive intellectual property of Rivolo Limited or its licensed partners. You may not reproduce, distribute, or exploit any of our content without prior written permission.

10. Limitation of Liability and Governing Law

We provide our services on an "as is" basis. While we make every effort to ensure continuous availability and fair gameplay, we do not guarantee uninterrupted access to our platform. We shall not be liable for any losses arising from technical failures, network outages, or third-party wallet issues beyond our reasonable control.

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction. Any disputes shall be resolved through the mechanisms provided by our licensing authority or through binding arbitration where applicable.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify registered users of material changes via on-site notification or email where provided. Your continued use of our MetaWin casino following any update constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any changes.

12. Contact and Support

Our customer support team is available 24/7 via live chat through the on-site widget. You may also reach us through our Help Centre or via our Discord community (MetaWin Arena). We currently support English as our primary communication language. We do not provide a public phone number or general email address for support enquiries.